Frequently Asked Questions

Questions before buying a subscription

  1. Is your source code encoded?
    No. No part of our source code is encoded. You will have access to every line of the code which you can hack to your liking. The only restriction is that you are not allowed to redistribute the changes.

  2. Can I update the code anyway I want?
    Yes, you can perform any types of modification on the source code, however we do not recommend it or guarantee the proper operation of the component once you modify it, but you can do at your own risk.

  3. If I buy LRMS today, will I be able to download new updates as they become available in the future?
    Upgrades will be inclusive whilst you are subscribed to our plans (as long as it is active), this includes all major and minor releases. The script/extension however, will never expire.

  4. What will happen if my subscription is expired?
    After the expiry of your subscription, our extension will continue to work without any expiry. But you will neither be able to download any future updates or gain access to our support forum or any support questions through email. 

  5. I thought the software was free. Why am I being asked to pay?
    The software is GNU/GPL. You are paying for the support subscriptions which ensures that we will be able to help and support your throughout your active subscription.

  6. What you get when you purchase our membership?
    Ability to download the LRMS extensions (not including any 3rd party extensions like templates, components, etc), You will also get support from our team (duration of support will depend on the subscription package that you purchase).
    You will also have access to our Web based support form, where you can post any questions about the LRMS component. 

Software download

Right after you purchase a Subscription package, and have your account validated and approved, you will be able to login to our website and access the download page, from there you can download the LRMS Component.

Refund policy

Unlike physical goods, electronically distributed software can be easily duplicated. Once you have made the purchase, the sale is final and cannot be returned or refunded. (Please carefully evaluate our demo site before purchasing our membership)

We strictly do not refund if,

  • You find that our extension (components / modules / plugins) doesn't suit your needs.
  • You change your mind or you choose not to use our product.
  • You experience script conflicts with other third-party extensions connected or installed on your Joomla website.
  • You are not satisfied for any reason.
  • You found a bug.
  • The feature that you are looking for does not exist.

Support overview

All support services will be provided via our Support Forum on our website.
Support will be provided to the following topics:

  • Installation issues.
  • Basic configuration.
  • Component feature usage questions.

We do not support:

  • Template design and customization.
  • Conflict with other 3rd party component or templates.
  • Anything that require modifications to the core code, such as adding new customized features outside of our job scope.
  • Modified LRMS source codes.
  • Server migration.
  • 3rd party integration.
  • Any beta or trial release.
  • Installation on localhost.
  • Non LRMS related issues, especially Joomla issues.

Assistance for the items above is available through our Professional Services or a Consulting engagement.

How to obtain support?

For all valid membership holders, we provide web-based support for 3 months from the date of purchase (or depending on your plan). You will also be entitled to receive free updates as long as your membership is active. Support are provided in the following order.

1. Product documentation & FAQ
This documentation will be updated frequently and will contain all the latest and most common support issues. 90% of the time, you should be able to resolve any issues through our documentation page. You can visit the page here.

2. Support forum
If you have a more specific question, you can post it in our support forum. Your question might have been asked before, so please do a quick search before you post any new topic.

Our support team will try to attend support queries within 48 hours of normal working hours. Please observe that we are at GMT+8.

3. Email
Email is used primarily for exchanging confidential information. Email support will only be entertained after you have posted your queries in our forum and that we request your confidential site details to be passed to us. Support email sent without prior forum posting will not be entertained.

Working Time

Please note that our office operates during normal work week from Monday to Friday 9:00AM to 5:00PM GMT +8. We DO NOT provide support during weekends and public holidays.


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